Job Locations US-CO-Denver

The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to join a new level of luxury Downtown Denver hotels. Home to a collection of 243 distinct guestrooms and suites, the hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO.

In addition to being a part of one of the most historic hotels in Denver, team members will enjoy many additional perks of working at the Brown Palace Hotel and Spa. These perks include discounted RTD Eco Pass, free employee meals, discounts on services/F&B at the hotel and Friends and Family hotel room discounts. Come learn more about joining our team!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Assist the Director of Catering in the administrative functions required for effective management of the Catering Department.

Promptly answer telephone calls following HEI Hotels and Resorts and brand standards using clear and positive communication.
• Communicate incoming inquiry information accurately to manager and disseminate information and facts to relevant accounts and applicable departments.
• Qualify, input and distribute incoming leads throughout the sales team to ensure timely responses
• Generate correspondence, proposals and contracts as directed by management.
• Distribute contracts, banquet event orders, resumes, room requests, and amenities to relevant departments throughout the hotel, through systems provided.
• Politely and professionally communicate with clientele and guests requests for information on hotel facilities and event needs
• Respond to inquiries with accurate information in a timely manner and record in all relevant information accurately
• Monitor and order necessary office supplies for department.
• Maintain necessary copies of contracts and event files and organize per department standards
• Comply with attendance rules and be available to work on a regular basis.
• Keep an updated account for banquet revenue generated daily from banquet checks
• Review event postings daily for accuracy and relevance and distribute to appropriate departments daily within the hotel
• Daily printing needs for the Sales, Catering and Banquet Team
• Distribute weekly reports to departments throughout the hotel in preparation for the following week
• Attend meetings and keep detailed notes and minutes
• Review event files post event for loyalty customer rewards
• Daily pull event changes and banquet event orders and distribute to the appropriate departments
• Assist hotel departments in internal meetings and event needs
• Track invoices and generate purchase orders
• Assist Managers with preparation and conducting of site tours
• Assist Managers with events including but not limited to: Proposal and Contract Generation, Event Order Generation, Site Tours, On Site and Follow Up Calls
• Perform any other job related duties as assigned.

Pay Rate: $20-$23/hr

• High School Diploma, Bachelor's Degree preferred or equivalent work experience
• Hotel and/or customer service experience preferred.
• Ability to effectively work with internal and external customers, as well as vendors and department heads.
• Knowledge of Office 365 and/or similar programs
• Basic knowledge of Microsoft Word and Excel.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, with managers, supervisors, coworkers, clients alike.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Our property provides an employee dining room for a free meal during your work shift.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.