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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Provide coaching, mentoring and leadership to care navigators. Assist patients with moving through the health care system in order to improve health outcomes. Provide outreach for quality improvement initiatives and cost effective use of available health care resources. Provide program oversight and development, training, and administrative duties. Identify learning opportunities for care navigators.

Essential Functions:

• Ensure care navigator productivity and work quality (50%)
• Create standard work and ensure processes are followed including outreach initiatives, care coordination, patient education and documentation. (10%)
• Audit workflow processes and documentation to ensure compliance with program expectations. (10%)
• Collaborate with clinics for new staff training on core competencies. Assume responsibility for coordinating ongoing training opportunities for staff to ensure development of staff skills. Update and train on new processes and workflows to reflect any changes in a timely manner. (10%)
• Identify and obtain cultural and community resources for patients' needs. (5%)
• Remain current on all job-related knowledge, technical skills, on-going education, and certification/registry requirements. Liaison with internal colleagues and community partners to ensure quality and competent services are provided and align with institutional initiatives and goals. (5%)
• Be responsible for, but not limited to, hiring, terminating, performance management, coaching, supervision, fostering teamwork, training and development of one or more employees. (5%)
• Collaborate with internal colleagues on tasks and responsibilities as capacity allows. (5%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1-3 years as a Care Navigator - OR - a Bachelor's degree with 2 years of project/program management experience required.

Certifications:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association required.

Knowledge, Skills and Abilities:

1. Knowledge of basic care coordination and resources to reduce barriers for patients

2. Knowledge of internal and external community resources

3. Excellent customer service, critical thinking, and problem solving abilities

4. Must possess excellent communication skills

5. Must possess the ability to provide constructive feedback to care navigators and work with the management team

6. Use of Microsoft Word, Outlook, Excel, and Powerpoint

7. Knowledgeable in Epic

8. Listed on the Colorado Health Navigator Registry as meeting the credentialing processes needed by the Colorado Department of Public Health and Environment (CDPHE) (department paid training).

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit:

Applicants will be considered until the position is filled.