Catering Services Manager
Denver, CO 
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Job Description
Position: Catering Services Manager
Location: Denver, CO
Job Id: 400
# of Openings: 0
CATERING SALES MANAGER
Reports to: Director of Sales, position is exempt
Accepting Applications until May 31st, 2024 or until filled.
WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place + Character; ensuring our hotels are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
The hotel is managed by Aparium, who has just been named to Travel + Leisure's Top 25 Hotel Brands in the World. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a membership club can be, Clayton demonstrates a unique spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Clayton believes the more interested you are, the more interesting you are!
WHO YOU ARE
Your experiences have led you to understand that there is an art + science to the how and what a sales team member is responsible for; the passion to understand and support the direction of the business and the importance of knowing how people and clients drive the success of the company. You are an energetic, motivated self-starter with strong communication skills. You love problem solving and partnering with team members on how to fix the root causes of issues. You continually find ways to partner with your peers to identify how to improve the Sales team you are in.
THE ROLE
The Catering Sales Manager (CSM) reports to the Director of Sales. This role requires the tenacity to create memorable experiences and unique events within our event spaces. You will be deployed to support your hotels catering sales efforts by soliciting, negotiating, and confirming new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed your individual revenue goals. If the demand is not there, you will use your creative mind to generate your own demand and help fill our space(s).
If you are known to have the grit that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity. This position will oversee all aspects of the details surrounding any group and/or events taking place in the hotel. An organized, detailed, and structured approach is required as you work alongside our operations team to flawlessly set up an event to provide the best-in-class experience for our clients and planners.
The Catering & Conference Services Manager will prepare and execute sales contracts, event orders and resumes to always ensure quality product delivery and customer satisfaction. The CSM will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
You will quickly develop trusting relationships with clients, vendors, planners, and employees of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed.
WHAT YOU WILL DO
  • Uphold and role model the company's principles of People, Place and Character; and ensure direct reports are also modeling the way of our values that drive collaboration, intuition and translocal hospitality
  • Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms & Catering business in accordance with the hotels selling guidelines.
  • Generate new group and/or catering and special events business in the local market by focusing on local SMERF segments, weddings, and social events to meet group rooms and banquets/catering sales goals.
  • Problem solves with other departments as needed to book business into the hotel, e.g., salvaging of accounts, groups that have outgrown confirmed space by identifying other options the hotel has to offer.
  • Dive deep into client needs to discover unstated needs, hidden objections, or concerns; spend time developing the relationship with the client and planners that go beyond rapport to genuinely understand their individual needs.
  • You are the key Liaison between the hotel and client / planner. You will review and detail all the client's needs to ensure the successful execution and flow of contracted programs including but not limited to banquet event orders, all food and beverage, and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling
  • Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
  • You will lead Resume & BEO meeting to effectively coordinate with various departments and make updates to resumes for internal teams
  • Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders
  • Communicate with team and inspect that all details are correct and represent clients' expectation to the hotel
  • Close out file by checking billing vs. menus and contract terms. You will work with accounting on any adjustments post-meeting and ensuring the billing is correct and aligned in the Delphi system.
  • Problem solves with other departments as needed to service the business at the hotel, e.g., groups that have outgrown confirmed space by identifying other options the hotel has to offer.
  • Build and maintain a trusting and transparent relationship with your clients and planners to create memorable experiences that meet and exceed their stated or unstated needs, know any request is never too small or too big of a request.
  • Regularly visit the competition to experience and gain knowledge of their concepts, services and amenities to ensure the hotel is competitive in similar efforts; and regularly recommend opportunities to innovate key service and product differentiators on an ongoing basis.
  • Enhance the hotel's community image by actively participating in associations, events, clubs and boards that represent the city, specifically convention and sales associations to ensure you have the pulse of city-wide events.
  • Continuously educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
  • On an ongoing basis, review function space blocking to maximize client flow and revenue optimization
  • Work to upsell events to achieve higher B & C revenues, AV, and additional needs for client
  • Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums, and meeting rental costs
  • Conduct client site inspections post-contract phase, coordinate tastings for events
  • Be aware of the overall set up and implementation of events and meetings
  • Proactively communicate with relevant departments to ensure proper servicing of accounts
  • Empower employees to intuitively serve each guest, employee, visitor, or client
  • Follow your instinct and use your best judgment to create experiences for guests that are thoughtful and genuine
  • Provide undivided attention to each guest
  • Demonstrate a high degree of drive and determination
  • Work cooperatively with other people to achieve a common goal in the best interest of the hotel
  • Curate and detail all on-property hotel events.
  • Meet tight deadlines while working in a very fast-paced environment and under considerable stress.
  • Perform other services and duties as requested by the Director of Sale and/or hotel General Manager in support of a successful operation
POSITION REQUIREMENTS
  • Minimum of two (2) years of hospitality in either Catering, Convention or event servicing experience within a boutique or luxury hotel
  • Delphi FDC system knowledge, preferred but not required
  • Flexible in being present during events that occur in the evening or during weekends
  • Bachelor's degree in related field of Hospitality Management or equivalent work experience
  • Adaptable interpersonal skills to communication and address all employee levels of the hotel
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Demonstrated experience in forming local connections, developing business and achieving sales targets.
  • Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, Word, etc.
HOW YOU LEAD
  • Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and clients
  • Demonstrates business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of Sales goals and budgets
  • Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
  • Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality
Salary $60,000 - $70,000
Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.

Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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Job Summary
Company
Aparium Hotel Group
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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