Grow your career with a growing organization

Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Sr Manager of Technology Onboarding and Premium Support is accountable for leading the Onboarding and Executive Support teams which are responsible for the provisioning new Empower associates with the technology to make them successful and providing premium technology support to Empower Executives and VIPs.

What you will do:

• Leads and implements the vision and roadmap for this new team and approach to employee enablement through technology
• Advocates for and ensures that our employees globally are enabled to be efficient on their first day at Empower.
• Works closely with Human Resource and Business leadership to plan and forecast onboarding events and inventory procurement.
• Work with Associate Experience leadership to prepare monthly and quarterly SLA reporting.
• Manages effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced.
• Evaluates the staff of the enterprise Information Technology functions.
• Continually improves processes and adopts new technology which improves onboarding and the new associate experience.
• Interfaces with external organizations in order to maintain state-of-the-art knowledge in emerging technologies and to enhance the enterprise's image as a first-class corporation utilizing the latest thinking in this field.
• Implements and administers the set of standards that establishes:
  • Documentation procedures.
  • Identifies and provides appropriate information technology staff career paths throughout the IT Infrastructure organization.
  • These include lateral transfers within and between departments, upward movements within IT (both in the enterprise and IT functions) and appropriate outward movement to other functional units.

What you will bring:

• Bachelor's degree in Information Systems or equivalent with a minimum of 3 years of experience in an IT leadership role.
• Experience leading infrastructure teams via a Service Management (ITSM) framework
• The position requires excellent verbal and written communication skills, previous leadership, management and supervisory experience, and excellent time management abilities.
• The individual should demonstrate initiative, exercise good judgment, exhibit strong profit orientation, and have the ability to achieve results through others.
• Very strong conceptual, analytical, judgment and communication abilities are critical.
• The position requires supervisory/management experience and the flexibility to deal with people at a variety of levels; internally - enterprise staff, CIO staff, finance staff, other executive staff.

What will set you apart:

• Demonstrates a superior, continuously attentive focus on the employee as a customer.
• Experience integrating employees and associated technologies from acquisitions.
• Demonstrates an understanding of the importance of the Associate Onboarding experience and experience implementing and managing technology and processes that lead to an exceptional experience.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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