Provide expert remote support for trouble shooting and educating the client on use of our telecom and UC services with a focus on Client satisfaction Service delivery quality Technical excellence Drive to meet and exceed organizational goals for Customer Satisfaction First Contact Resolution Rate Employee Satisfaction Average Speed to Answer Demonstrate strong customer se

Helps to refine the design and specifications for new services to support the business Develops technical implementations based on these designs and specifications Writes documentation for implementation and operational use Develops training material for employees and/or customers related to various services under development Participates in the agile development process

About Us Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connect

Provide sales support (business technology strategy and solutions) for both managed voice solutions and future solution opportunities Design and implement successful, high value technology solutions Participate in assessments and Technology Business Plans as it relates to the Unified Communications practice Function as technical SME and resource for escalation of technica

Provide expert remote support for trouble shooting and educating the client on use of our telecom and UC services with a focus on Client satisfaction Service delivery quality Technical excellence Drive to meet and exceed organizational goals for Customer Satisfaction First Contact Resolution Rate Employee Satisfaction Average Speed to Answer Demonstrate strong customer se

Communicate with, support and align with the Directors of Business Development (Sales responsibility) of IP Channel to drive pipeline growth within the 3 channels and increase sales of industrial print solutions in North America ((Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expectations Analys

Professionally represent the company as responsive, reliable, and customer oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line. Install, service and troubleshoot all printing and scanning issues of all production systems. Develop and maintain effective relationships with customers and fellow employees. Follo

Performs full range of on site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction. Successful completion of training classes and effective servicing of those product

Maintain tool kit, supplies, and accurate inventory for assigned territory. Perform preventive maintenance and adjustment of photocopiers Repair photocopiers, copiers at the site location. Includes complex disassembly, cleaning, and replacement of individual parts, reassembly, testing and adjustment. Troubleshoot equipment to determine the cause of malfunctions. Estimate

Provides advanced knowledge of subject matter pertaining to one or more technology pillars o Cloud technology o Networking o Messaging and Unified Communications o Servers o Cybersecurity o Identity Access o Endpoint Manager deployment and maintenance Acts as escalation resource for Systems Administrators and Systems Engineer I. Provides quality service and support to our

An effective TCM will be seen as both a technology leader and business integration advisor with particular focus on Primary relationship advisor IT governance and quarter business review leader Client satisfaction & retention Hyper focus on consistent and high quality delivery of services over the contract lifecycle Incident problem management and change management Reques

Attract, hire, train, develop, motivate and manage members of a world class sales organization. Aggressively stimulate, review and monitor all business activity for the branch and ensure achievement of activity goals. Ensure achievement of branch sales and profitability objectives. Accurately forecast annual, quarterly, monthly and weekly revenue streams. Provide quarterl