Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Independently review and interpret company policies to make decisions on matters of regulatory compliance, investor guidance, and customer impact in regard to customer communications Exercise discretion and apply knowledge to independently draft time sensitive communications for loan servicing announcements and messaging for customers Manage drafting, mapping, and testing

Experience managing a team of up to 5 supervisors ensuring compliance with regulatory and internal requirements including, but not limited to, requirements over Mortgage Insurance; hazard/flood insurance monitoring and disbursements; tax monitoring and disbursements; and escrow analysis. Also responsible for customer support functions (account updates, credit bureau repor

Review audit and informational requests and establish a project tracking mechanism for each. Determine appropriate resourcing for each audit and informational request Track and manage responses. Assess draft findings for regulatory applicability Review operational responses and documentation for completeness and accuracy relative to the regulatory/client requirements Perf

Using your exceptional understanding of the mortgage servicing transfer process, you will ensure compliance with regulatory requirements regarding customer notifications relevant to servicing transfers. This includes Goodbye Letters, Hello Letters, and Validation of Debt letters You will keep up with changing regulatory requirements that impact the servicing process in or

Prepare monthly reporting of certain loan related accounts and works with the responsible individuals to make any necessary corrections Prepare loan sale journal entries based on purchase advise (PA) detail that is downloaded from loan software Ensure servicing system and reports are in balance and monitor cash movement and advancement requirements Coordinate loan movemen

Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past due Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies Utilize all available skip tracing tools to locate borrower whose current c